Campaign Terms and Conditions

The LAUFENN365 Damage Guarantee Campaign, offered by Hankook Tire Romania, provides financial compensation for unexpected and irreparable damage to new Laufenn truck and bus tires that have not been retreaded or regrooved.

To benefit from the Campaign, participants must register their purchase on the LAUFENN365 website and, in the event of damage, submit an online damage claim.

To benefit from the LAUFENN365 DAMAGE GUARANTEE, all of the following conditions must be met:

• The participant must be an end user or fleet customer with a registered office in Romania.
• The participant must purchase eligible Laufenn tires from an authorised Laufenn dealer in Romania.
• The eligible Laufenn tires must have been purchased between 1 January 2026 and 31 December 2026.
• The purchase invoice must be uploaded to the LAUFENN365 DAMAGE GUARANTEE website at www.laufenn365.com.
• The tire registration must be completed within a maximum of 15 business days from the invoice date.
• A damage claim must be submitted after the date on which the damage occurs.
• The invoice must include the relevant tire specifications, including the tire size and pattern.
• Participation becomes active following approval by the local Hankook sales representative.

The LAUFENN365 DAMAGE GUARANTEE applies to new Laufenn truck and bus tires with a rim diameter of 17.5 inches or greater and a Regional or Urban tread pattern, sold and distributed by Hankook Tire Romania.

On & Off tread patterns are not eligible for the Campaign.

The guarantee applies only to new tires. Retreaded, remoulded or regrooved tires are not eligible.

The application process consists of the following steps:

The purpose of the LAUFENN365 DAMAGE GUARANTEE is to provide financial protection against accidental damage that renders an eligible tire unusable.

Subject to these Terms and Conditions, eligible damage includes:

• Punctures
• Cuts

To qualify for compensation, the tire must be determined to be technically beyond repair.

The LAUFENN365 DAMAGE GUARANTEE does not cover:

• Mounting, dismounting or balancing costs for the damaged tire or replacement tire,
• Damage caused by fire or hydrocarbons,
• Damage resulting from incorrect installation, improper use or abusive use,
• Noise, vibration, wear, handling or drivability-related issues,
• Theft or attempted theft,
• Financial losses suffered during or following tire damage,
• Quotation or replacement costs incurred without the prior approval of Hankook or a company acting on behalf of Hankook,
• Tires showing abnormal wear resulting from use that does not comply with applicable operating standards, including load capacity and speed index,
• Tires with wear exceeding the applicable legal limits, for example a remaining tread depth below 1.6 mm, where applicable,
• Damage to the vehicle or damage caused to third parties,
• Damage caused by natural disasters,
• Tires involved in a road traffic accident,
• Damage caused by vandalism,
• Tires that cannot be identified by their DOT number,
• Retreaded, remoulded or regrooved tires,
• Laufenn tires with an On & Off tread pattern.

The LAUFENN365 DAMAGE GUARANTEE is valid for one year from the invoice date, provided that the tire was registered before the damage occurred.

When submitting a damage claim, all required information and documentation must be provided in full.

The purchase must be supported by a valid invoice uploaded to the LAUFENN365 website.

The invoice must include the relevant tire specifications, including tire size, pattern, LI/SS and DOT number.

Hankook reserves the right to inspect the damaged tire within one month of receiving the relevant information.

Incomplete claims, or claims where the tire cannot be identified by its DOT number, will not qualify for compensation.

Claims submitted without prior registration and approval of the purchase invoice will not be accepted.

Following technical assessment, if the damaged tire is determined to be beyond repair, the compensation amount will be calculated based on the purchase invoice value excluding taxes and tire mounting costs.

The applicable compensation rate is determined according to the period in which the tire is damaged:

The calculation is based on the invoice uploaded for the LAUFENN365 DAMAGE GUARANTEE.

Once the damage claim has been reviewed and approved by Hankook, and provided that the claim meets the applicable eligibility and exclusion requirements, payment will be made to the eligible beneficiary/end user within 8–10 weeks.

The financial compensation will be calculated based on the end user’s purchase price as evidenced by the invoice uploaded to the website.

The LAUFENN365 DAMAGE GUARANTEE ends or does not apply:

• Upon expiry of the one-year guarantee period,
• If the tire disappears or is destroyed,
• If the tire cannot be identified by its DOT number,
• If the claim is incomplete,
• If the purchase invoice was not registered and approved before the damage occurred,
• If the tire or damage falls within any of the exclusions set out in these Terms and Conditions.

Participation in the Campaign requires a valid purchase invoice uploaded to www.laufenn365.com.

The invoice must include the relevant tire specifications and identification details.

For questions concerning the LAUFENN365 DAMAGE GUARANTEE Campaign, participants may contact:

laufenn365@bigapplemf.com