FAQ
Below you can find answers to the most frequently asked questions about the Laufenn365 Damage Guarantee campaign.
- All
- General Information
- Eligibility and Participation
- Registration and Application
- Damage and Compensation
- Evaluation and Payment
The LAUFENN365 DAMAGE GUARANTEE provides additional protection against accidental damage to eligible new Laufenn truck and bus tyres.
The guarantee covers eligible accidental damage that renders the tyre unusable and technically beyond repair, subject to the Campaign Terms and Conditions.
The guarantee covers eligible accidental damage that renders the tyre unusable and technically beyond repair, subject to the Campaign Terms and Conditions.
The Campaign is available to transport companies based in the Czech Republic and Slovak Republic that purchase eligible Laufenn tyres from official dealer partners of Hankook Tire Česká republika s.r.o. in the Czech Republic or Slovakia.
The guarantee applies to eligible new Laufenn truck and bus tyres with rim sizes of 17.5” and above.
Regrooved and retreaded tyres are not eligible.
Regrooved and retreaded tyres are not eligible.
Eligible tyres must be purchased between 01 January 2026 and 31 December 2026.
The guarantee for each eligible registered purchase is valid for one year from the invoice date.
The guarantee for each eligible registered purchase is valid for one year from the invoice date.
Register your purchase at www.laufenn365.com and upload your purchase invoice within 15 business days from the invoice date.
Registration must be completed before any damage to the tyre occurs.
Registration must be completed before any damage to the tyre occurs.
You need a clear and legible purchase invoice showing the eligible Laufenn tyres purchased from an official dealer partner.
Delivery notes or documents other than the tyre supplier's purchase invoice are not accepted as valid proof of purchase.
Delivery notes or documents other than the tyre supplier's purchase invoice are not accepted as valid proof of purchase.
No. The invoice must be registered before the damage occurs.
Claims relating to tyres that were not registered before the damage occurred will not be accepted.
Claims relating to tyres that were not registered before the damage occurred will not be accepted.
The LAUFENN365 DAMAGE GUARANTEE is valid for one year from the invoice date.
The guarantee covers eligible accidental and irreparable damage that renders the tyre unusable and unsuitable for further driving, including:
• Punctures
• Penetrations
The tyre must be determined to be technically beyond repair following technical assessment.
• Punctures
• Penetrations
The tyre must be determined to be technically beyond repair following technical assessment.
The guarantee does not cover certain situations, including:
• Mounting, dismounting and balancing costs,
• Damage caused by fire or hydrocarbons,
• Incorrect installation or improper/inappropriate use,
• Normal wear, noise, vibration or handling-related issues,
• Theft or attempted theft,
• Road traffic accidents,
• Vandalism,
• Natural events or natural disasters,
• Damage to the vehicle or third parties,
• Regrooved or retreaded tyres,
• Tyres with a minimum remaining tread depth below 2 mm,
• Tyres with missing or illegible identification information.
Please refer to the Campaign Terms and Conditions for the complete list of exclusions.
• Mounting, dismounting and balancing costs,
• Damage caused by fire or hydrocarbons,
• Incorrect installation or improper/inappropriate use,
• Normal wear, noise, vibration or handling-related issues,
• Theft or attempted theft,
• Road traffic accidents,
• Vandalism,
• Natural events or natural disasters,
• Damage to the vehicle or third parties,
• Regrooved or retreaded tyres,
• Tyres with a minimum remaining tread depth below 2 mm,
• Tyres with missing or illegible identification information.
Please refer to the Campaign Terms and Conditions for the complete list of exclusions.
After the damage occurs, submit a damage claim through the Damage Claim Form at:
www.laufenn365.com/damage-guarantee
You will need to provide the requested invoice and tyre information and upload photographs of the damaged tyre.
www.laufenn365.com/damage-guarantee
You will need to provide the requested invoice and tyre information and upload photographs of the damaged tyre.
You will be asked to provide information including:
• Country,
• Invoice number,
• E-mail address,
• Serial number of the damaged tyre,
• Tyre size,
• Tyre pattern/name.
• Country,
• Invoice number,
• E-mail address,
• Serial number of the damaged tyre,
• Tyre size,
• Tyre pattern/name.
You will need to upload clear photographs showing:
• The DOT area,
• The sidewall showing the tyre size and pattern,
• The external damage,
• The internal damage.
Please make sure that all relevant tyre identification information is clearly visible and readable.
• The DOT area,
• The sidewall showing the tyre size and pattern,
• The external damage,
• The internal damage.
Please make sure that all relevant tyre identification information is clearly visible and readable.
No. A damage claim can only be considered if the relevant purchase invoice was registered within the required period and before the damage occurred.
A registered damage claim will normally be reviewed and validated within 15 business days.
You will be informed of the evaluation status by e-mail.
You will be informed of the evaluation status by e-mail.
No. The tyre and claim must meet all Campaign eligibility requirements and must not fall within any of the exclusions.
Following technical assessment, the tyre must also be determined to be technically beyond repair.
Following technical assessment, the tyre must also be determined to be technically beyond repair.
Compensation is calculated based on the original invoiced purchase price of the damaged tyre, excluding VAT and service costs.
The applicable compensation percentage depends on the period between the purchase date and the date on which the damage claim is submitted:
Time Period / Compensation Rate
01–30 days / 100%
31–120 days / 80%
121–180 days / 60%
181–270 days / 40%
271–365 days / 20%
The applicable compensation percentage depends on the period between the purchase date and the date on which the damage claim is submitted:
Time Period / Compensation Rate
01–30 days / 100%
31–120 days / 80%
121–180 days / 60%
181–270 days / 40%
271–365 days / 20%
No. Mounting, dismounting and balancing costs are not covered by the LAUFENN365 Damage Guarantee.
Yes. Hankook Tire Česká republika s.r.o. reserves the right to physically inspect the damaged tyre within one month of the claim being properly reported and registered.
The damaged tyre should therefore remain available for possible inspection while the claim is being assessed.
The damaged tyre should therefore remain available for possible inspection while the claim is being assessed.
You will be informed by e-mail about the status of your claim.
If the claim is approved, you will receive information about the approved compensation amount and the next steps required for payment.
If the claim is approved, you will receive information about the approved compensation amount and the next steps required for payment.
Approved claim payments are processed through the official dealer partner of Hankook Tire Česká republika s.r.o. from whom the tyre was purchased.
The customer will be required to issue an invoice for the exact approved compensation amount to the relevant dealer partner.
The dealer partner will subsequently invoice the same amount to Hankook Tire Česká republika s.r.o.
The customer will be required to issue an invoice for the exact approved compensation amount to the relevant dealer partner.
The dealer partner will subsequently invoice the same amount to Hankook Tire Česká republika s.r.o.
For a valid and approved claim, payment will be made to the eligible customer (end user) within 30–60 days following approval of the claim and receipt of the required invoice.
For questions regarding the LAUFENN365 DAMAGE GUARANTEE, please contact:
laufenn365@bigapplemf.com
laufenn365@bigapplemf.com
Still have questions?
You can reach us at the e-mail address below.