FAQ
Below you can find answers to the most frequently asked questions about the Laufenn365 Damage Guarantee campaign.
- All
- General Information
- Eligibility and Participation
- Registration and Application
- Damage and Compensation
- Evaluation and Payment
The LAUFENN365 DAMAGE GUARANTEE is an additional damage guarantee provided by Hankook Tire Romania for eligible new Laufenn truck and bus tires. It covers accidental damage that renders the tire unusable.
Provided that the applicable registration and eligibility requirements are met, the guarantee is valid for one year from the invoice date.
Provided that the applicable registration and eligibility requirements are met, the guarantee is valid for one year from the invoice date.
The Campaign applies to eligible Laufenn tires purchased between 1 January 2026 and 31 December 2026.
The guarantee is valid for one year from the invoice date.
The tire must be registered before any damage occurs and within a maximum of 15 business days from the invoice date. Participation becomes active after approval by the local Hankook sales representative.
The guarantee is valid for one year from the invoice date.
The tire must be registered before any damage occurs and within a maximum of 15 business days from the invoice date. Participation becomes active after approval by the local Hankook sales representative.
The Campaign applies to new Laufenn truck and bus tires with a rim diameter of 17.5 inches or greater and a Regional or Urban tread pattern, sold and distributed by Hankook Tire Romania.
Tires with an On & Off tread pattern are not eligible for the Campaign.
Retreaded, remoulded or regrooved tires are not eligible.
Tires with an On & Off tread pattern are not eligible for the Campaign.
Retreaded, remoulded or regrooved tires are not eligible.
End users and fleet customers with a registered office in Romania who purchase eligible Laufenn tires from an authorised Hankook dealer in Romania may participate in the Campaign.
Participation becomes active following approval by the local Hankook sales representative.
Participation becomes active following approval by the local Hankook sales representative.
The tire registration must be completed within a maximum of 15 business days from the invoice date and before any damage occurs.
A damage claim may only be submitted after the damage has occurred.
The damage claim must be submitted through the applicable online form at:
www.laufenn365.com/damage-guarantee
The guarantee is valid for one year from the invoice date.
A damage claim may only be submitted after the damage has occurred.
The damage claim must be submitted through the applicable online form at:
www.laufenn365.com/damage-guarantee
The guarantee is valid for one year from the invoice date.
Accidental damage that renders the tire unusable may be considered for coverage.
Subject to the applicable conditions, this includes:
• Punctures
• Cuts
The damaged tire must be determined to be technically beyond repair to qualify for compensation.
Subject to the applicable conditions, this includes:
• Punctures
• Cuts
The damaged tire must be determined to be technically beyond repair to qualify for compensation.
The guarantee does not cover damage caused by fire or hydrocarbons, incorrect installation, improper or abusive use, natural disasters, road traffic accidents, vandalism, theft or attempted theft.
Tires showing abnormal wear, tires below the applicable legal tread-depth limit and tires that cannot be identified by their DOT number are also excluded.
Retreaded, remoulded or regrooved tires and Laufenn tires with an On & Off tread pattern are not eligible.
Mounting, dismounting and balancing costs, vehicle damage, third-party damage and financial losses are also excluded.
Tires showing abnormal wear, tires below the applicable legal tread-depth limit and tires that cannot be identified by their DOT number are also excluded.
Retreaded, remoulded or regrooved tires and Laufenn tires with an On & Off tread pattern are not eligible.
Mounting, dismounting and balancing costs, vehicle damage, third-party damage and financial losses are also excluded.
If the tire is determined to be technically beyond repair, compensation is calculated based on the purchase invoice value excluding taxes and tire mounting costs.
Time Period / Compensation Rate
01–30 days / 100%
31–120 days / 80%
121–180 days / 60%
181–270 days / 40%
271–365 days / 20%
The calculation is based on the invoice uploaded for the LAUFENN365 DAMAGE GUARANTEE.
Time Period / Compensation Rate
01–30 days / 100%
31–120 days / 80%
121–180 days / 60%
181–270 days / 40%
271–365 days / 20%
The calculation is based on the invoice uploaded for the LAUFENN365 DAMAGE GUARANTEE.
Once the damage claim has been reviewed and approved by Hankook, and provided that it meets the applicable eligibility and exclusion requirements, payment will be made to the eligible beneficiary/end user within 8–10 weeks.
The compensation amount is calculated based on the end user’s purchase price shown on the invoice uploaded to the website.
The compensation amount is calculated based on the end user’s purchase price shown on the invoice uploaded to the website.
The result of the application assessment and any updates concerning the process will be sent to the email address provided when the application was submitted.
Where necessary, Hankook reserves the right to inspect the damaged tire within one month of receiving the relevant information.
You can also track the current status of your application through the “TRACK MY APPLICATION” section on www.laufenn365.com.
To search for your application, enter the email address provided in the invoice registration or damage claim form and the invoice number registered in the system.
Where necessary, Hankook reserves the right to inspect the damaged tire within one month of receiving the relevant information.
You can also track the current status of your application through the “TRACK MY APPLICATION” section on www.laufenn365.com.
To search for your application, enter the email address provided in the invoice registration or damage claim form and the invoice number registered in the system.
Still have questions?
You can reach us at the e-mail address below.